Your Aliyah Account Manager
After the initial questionnaire, the official Jewish Agency process includes contact with a personal Aliyah Account Manager who reviews your details and guides you into the next stage.
UK applicants who have submitted the initial Aliyah questionnaire
Written for people moving from the UK to Israel.
Free to read and use.
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Step 2 of 7
Your Aliyah Account Manager
The UK-to-Israel lens
Prepare for the first official conversation
Keep your application reference and a short household summary nearby.
List UK-issued documents you already hold and any civil-status, name or family-history complication.
Ask which exact records, legalisation and translations are required for your circumstances before spending money.
While your application is moving…
Life planning can move in parallel.
Research communities, schools, work, housing, healthcare, money, tax, pensions and Hebrew at the right stage—without confusing those jobs with the formal application.
See family and life planningDoing this with children?
Help children understand what adults are doing.
A simple explanation is enough: “We are speaking to someone who helps us understand the next steps.” Do not promise an outcome before it is confirmed.
The short version
Three things to keep in view
This is the human handover from the initial questionnaire into your official file.
Have a simple household overview and your questions nearby; you do not need to have every document complete.
Use the contact route and instructions issued for your own file.
Who is this person?
Your Aliyah Account Manager is the personal contact described in the Jewish Agency’s published seven-step process. The Jewish Agency currently says an account manager will contact an applicant after submission to review the details and guide the next steps.
What is the conversation for?
- Review the basic details supplied in the initial questionnaire.
- Understand who is included in the application and any circumstances that may affect the route.
- Explain the next stage and the way your online Aliyah file will be opened.
- Help you understand the information and documents likely to be requested for your circumstances.
What should I have nearby?
- The names, dates of birth and passport details of people likely to be included.
- A simple outline of marriages, divorces, name changes, children and any previous Israeli status where relevant.
- A short note of the eligibility or Jewish-connection route you expect may apply.
- Your practical questions about the portal, documents and the next appointment.
Don’t worry if…
You do not yet have every document ready. This stage is about beginning the process and understanding what will be required for your circumstances.
Complicated circumstances do not necessarily mean something is wrong. They may simply mean the official team needs more information or a clearer document trail.
What should I prepare next?
After the conversation, keep the written instructions, open the online file using the official route supplied, and turn each request into a clear document task.
Related UK insight · 7 min read
Making Aliyah from the UK: where to start
Turn a very big idea into a manageable first week: understand the official starting point, prepare useful information and keep family planning in a separate lane.
Sources checked for this guide
Open the official page and re-check it before a high-stakes decision. Linked services can change after our review date.
Important information: The Jewish Agency’s current page and the written instructions issued for your file control the process. Read the full disclaimer.
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